Introduction
At Smelleze® Dead Animal Odor Eliminator, Mothball Odor Eliminator, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make a purchase from us.
Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By visiting our website or making a purchase, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We only collect information that is necessary for providing you with our products and services. The types of information we collect are:
- Contact information such as your name, email address, phone number, and mailing address when you create an account, make a purchase, contact us via email or phone, or request information from us.
- Payment information such as your credit/debit card number, expiration date, and billing address when you make a purchase. This information is processed by third-party payment processors and we do not store it on our servers.
- Purchase history including details about the products you have purchased from us and order details.
- Usage data such as pages you have visited on our website, links you have clicked, viewing history, and other actions taken through our website and services. This data is collected through cookies, log files, web beacons and similar tracking technologies.
- Feedback and correspondence including any feedback, surveys, comments or suggestions you provide to us regarding our products and services. This includes information provided in correspondence with our customer service team.
How We Use the Information
The information we collect is used for providing, maintaining, and improving our products and services. Specifically, we may use information collected from you for the following purposes:
- Process and fulfill your orders and provide customer service.
- Send you transactional communications such as order confirmations, shipping notifications, requests to review products, and customer service messages.
- Send you marketing communications promoting our products if you have subscribed to receiving such information. You can opt out any time.
- Analyze how our website and services are used so we can improve them.
- Detect and prevent fraud, abuse, security incidents, and other harmful activity.
- Conduct troubleshooting and resolve disputes or issues with our services.
- Comply with our legal obligations and enforce our agreements and policies.
- With your consent, customize and personalize your experience using our services.
We do not sell or rent your personal information to third parties for marketing purposes. We may share your contact information with third-party service providers that help us operate and market our business. These service providers are obligated to protect your information and may not use it for any purpose other than providing services to us.
Third-Party Services
We may utilize third-party services like Google Analytics, social media buttons, and live chats to improve our website and services. These services may collect your IP address and details about your visit to our site. However, we do not share any of your personally identifiable information with them without your express consent.
Social media features: Our website includes social media buttons like Facebook and Twitter so you can easily share content with your social networks. When you engage with these buttons, the social media company can collect information about your activities on our site. This information may also be linked to the personal information they have about you from your use of their services. Please refer to the privacy policies of these companies to learn more about their data practices.
External websites: Our website may contain links to external websites not operated or controlled by us. We are not responsible for the content, accuracy or policies of such websites. We recommend that you review the privacy policies of all websites you visit through a link on our site.
Data Retention
We retain your personal information for as long as it is required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- How long you maintain an account with us and remain an active customer.
- Whether there is a legal obligation to retain the data for a certain period.
- Whether retention is advisable considering our legal position (for example, for statutes of limitations and litigation reasons).
Data Security
We are committed to protecting the security of your personal information and use a variety of technical and organizational measures to protect it from loss, theft, misuse, and unauthorized access or alteration. However, no internet-based service can be guaranteed to be 100% secure. Thus, while we strive to protect your information, we cannot guarantee or warrant its complete security.
Your Choices and Rights
You have several choices and rights regarding how we handle your information:
- Opt-out of communications: You may opt out of receiving promotional communications such as emails from us by using the unsubscribe link within each email. You may also contact us to have your contact information removed from our promotional email list.
- Access: You may request details about the personal information we hold about you and have access to a copy of it.
- Amend: If you believe the information we have about you is inaccurate or incomplete, you can request that we amend it.
- Delete: You may request that we delete the personal information we hold about you, subject to certain exceptions as permitted by law.
- Portability: You can ask for a copy of your information for your own purposes to transfer it to another service. This applies to information you have provided to us that we process based on your consent or to fulfill a contract with you.
- Complain: If you are located in the EU or UK, you have the right to lodge a complaint about our data practices with your local supervisory authority.
To exercise your rights regarding your personal information, please contact us using the information in the Contact Us section below. We will consider and act upon any such request in accordance with applicable laws.
Cookies and Similar Tracking Technologies
Our website uses cookies which are small text files placed on your device when you visit our site. Cookies allow us to identify your device and browsing activities. We use cookies and other tracking technologies like pixels and web beacons for the following purposes:
- Authenticate you as logged in user and maintain a seamless session.
- Remember your preferences and settings.
- Analyze how our website and services are being used.
- Conduct research and diagnostics to improve our content, products, and services.
- Prevent fraudulent activity.
- Display relevant advertisements.
Some cookies are essential for core website functionality and you cannot choose to disable them. Other non-essential cookies and technologies help us enhance and customize your browsing experience. You can control the use of non-essential cookies through your browser settings and by opting-out where applicable. However, choosing to disable these cookies may impact your experience on our website.
Children’s Privacy
Our products and services are not designed for or targeted at children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent and believe your child has provided us with personal information without your consent, please contact us using the information below so we can take appropriate action.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and how we operate our business. We will post any privacy policy changes on this page. If we make significant changes, we may choose to notify you through email or by posting a notice on our website before the changes go into effect. We encourage you to periodically review this page to stay informed on how we use and protect your information.
Contact Us
If you have any questions about our Privacy Policy or information practices, please contact us:
Email: [email protected]
Phone: (615) 555-0195
Address: 100 Odor Eliminator Way, Nashville, TN 37205
Consent
By using our website or purchasing our products, you consent to the collection and use of your information as disclosed in this Privacy Policy. If we change our privacy practices, we will notify you and obtain your consent as required by applicable law.